Privacy Policy

Rug Merchant Online Limited takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when Rug Merchant Online Limited collects personal information about you and how Rug Merchant Online Limited will use your personal data.

Rug Merchant Online Limited registered office is Unit 5, Pinfold Industrial Estate, Buckley, Flintshire, CH7 3PL

This policy applies to information we collect about:

•         visitors to our website; and

•         people who do business with us / register for our service

1                 The information we collect about you

When you do business with us / register for our service we collect the following personal information from you:

1.1             name

1.2             postal address, email address, telephone number; and

2                 How we will use the information about you

We gather this information to allow us to process your registration, process any orders you may make, provide the goods (or) services requested. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account (or) (as required) and to communicate with you on any matter relating to the conduct of your account and the provision of the goods (or) services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties.  These statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods (or) services we provide. We or our agents and sub-contractors may contact you by post or email to ask you for your feedback and comments on our goods (or) services

3                 Marketing

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a email message to sales@rugmerchant.co.uk.  If you agree to us providing you with marketing information, you can always opt out at a later date.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to sales@rugmerchant.co.uk providing the relevant details. If you agree to us providing you with third party marketing information, you can always opt out at a later date.

4                 Our use of cookies and other information-gathering technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

5                 How we protect your information

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: (provide details of security measures in relation to the personal data processed, eg firewalls, browser certification technology, encryption, limited access, use of passwords etc as appropriate).

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6                 Overseas Transfers

The information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

7                 Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to sales@rugmerchant.co.uk providing the relevant details or send a letter to The Information Officer, Rug Merchant Online Limited, Unit 5, Pinfold Industrial Estate, Buckley, Flintshire, CH7 3PL. We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Rug Merchant Online Limited changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to sales@rugmerchant.co.uk or send a letter to Rug Merchant Online Limited, Rug Merchant Online Limited, Unit 5, Pinfold Industrial Estate, Buckley, Flintshire, CH7 3PL. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

8                 Sale of business

If Rug Merchant Online Limited's business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9                 Your consent

By submitting your personal information you consent to the use of that information as set out in this policy.

10              Changes to Privacy Policy

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy Policy was last updated on 19 November 2012

11              How to contact Rug Merchant Online Limited

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to sales@rugmerchant.co.uk or send a letter to Rug Merchant Online Limited, Rug Merchant Online Limited, Unit 5, Pinfold Industrial Estate, Buckley, Flintshire, CH7 3PL.

12              Links to other websites

Our website contains links to other websites. This Privacy Policy only applies to this website so when you access links to other websites you should read their own privacy policies.