Ordering a rug with Rugmerchant.co.uk

Choosing your perfect rug with us couldn’t be simpler.

  • Browse our vast collection of products via the tabs and search facilities available on the page.
  • Once you’ve decided upon a product, click the ‘green shopping trolley’ icon next to your desired size to add the product to your shopping cart.
  • A pop-up screen should then appear offering you the opportunity to add underlay to your rug. If you would like this, simply click the ‘green shopping trolley’ icon to add this to your order, or simply click the shut window ‘x’ in the top right hand corner of the window to continue.
  • You can then choose to continue shopping, or proceed to checkout if you have selected all of the products that you wish to purchase.
  • A log in screen will then appear. If you are a returning customer, you can sign in to your account to make purchases more efficient. If you are a new customer, you can choose to sign up to Rugmerchant.co.uk for ease when returning in the future, or ‘sign in as guest’ to complete your order but you do not wish to create an account with us.
  • You are then required to enter your billing information, which includes your billing name, address, e-mail address and telephone number.
  • By selecting the icon ‘ship to a different address,’ you can then enter different address details for your order to be sent to. However, by selecting ‘ship to this address,’ you will be directed straight to the shipping method stage.
  • The shipping method stage page is where you select the delivery method for your order. Customers in mainland UK are entitled to free shipping and should simply just click continue. Customers in other areas should select the method specific to their location.
  • Three methods of payment are then available. Sage Pay allows you to pay by debit or credit card after the order review stage. PayPal is available to those who have a PayPal account or those that wish to create one. The final option is via bank transfer. Select the method you prefer and click continue.
  • You can then review your order before confirming it. Please ensure that you have selected the icon confirming that you agree to our terms and conditions. Underneath this icon, you can also click to receive our newsletter.
  • If you have requested to complete a bank transfer as payment, simply click ‘place order’ and a member of our   details will display on screen. If paying by Sage Pay and PayPal, please ensure that your card details are all correct before clicking ‘place order.’ You should then receive an e-mail confirming your order.
  • If you have any problems or questions about your order, or you need to return a rug, you can either call 01491 615217, email sales@rugmerchant.co.uk or complete the form on our contact us page.